Preview

Russian Social and Humanitarian Journal

Advanced search

PRACTICAL ASPECTS OF CRISIS POLITICAL COMMUNICATION MANAGEMENT

https://doi.org/10.18384/2224-0209-2024-4-1506

Abstract

Aim. To analyze modern practical aspects of crisis political communication management, to define this phenomenon of crisis communications and the main basic scenarios of crisis management implementation.

Methodology. In order to achieve the set goal, the author performed a review of existing studies of crisis political communication management created by Russian and foreign authors. Basically, the researchers of crisis political communication describe the interaction of actors at the macro level (heads of state, government agencies, etc.). In turn, the author of this article focused on the study of crisis communications at the Russian regional level. The obtained material was structured to create a matrix of political communication management and to detail the stages of crisis political communication management. The main methods used in the work were analytical and descriptive.

Results. In the process of the study, the stages of crisis political communication management were analyzed: 1. Obtaining and analyzing information. 2. Preparation and decision making. 3. Organization of the implementation of the decisions made. 4. Control and evaluation of results. 5. Making corrections. The specifics of the options for eliminating or leveling the problems arising at each of these stages are also described. One of the key conclusions of the study concerns the effectiveness of crisis communications, namely, crisis communications are maximally effective when they allow turning the crisis into a field of opportunities for all opposing parties.

Research implications. For the first time a versatile analysis of modern practical aspects of crisis political communication has been conducted. The main stages of crisis political communication management are detailed. The obtained results can be used in practice in the development of crisis communication management strategy at the federal and regional levels.

About the Author

Vartan E. Sarkisov
Russian State Social University
Russian Federation

Postgraduate Student, Department of Political Science and Applied Political Work,



References

1. Aliev Dzh. F., Sarkisov V. E. [Practical aspects of media political communication management]. In: Grazhdanin. Vybory. Vlast' [Citizen. Elections. Power], 2024, no. 1, pp. 107–122.

2. Aliev Dzh. F., Sarkisov V. E. [Political Communication Management. Practical aspects of strategic political communication management]. In: Gosudarstvennoe i munitsipal'noe upravlenie. Uchenye zapiski [State and Municipal Management. Academic Notes], 2023, no. 4, pp. 139–150.

3. Aliev Dzh. F., Sarkisov V. E. [Management of political communications. Practical aspects of political PR-communication management]. In: Izvestiya Tul'skogo gosudarstvennogo universiteta. Gumanitarnye nauki [Proceedings of Tula State University. Humanities], 2024, no. 1, pp. 21–38.

4. Aliev Dzh. F., Sarkisov V. E. [Management of political communications. Practical aspects of digital political communication management]. In: Grazhdanin. Vybory. Vlast' [Citizen. Elections. Power], 2024, no. 2, pp. 116–134.

5. Gavra D. P. [Situational-perceptual matrix as a tool for crisis communications]. In: Media v sovremennom mire. 58-e Peterburgskie chteniya: cbornik materialov Mezhdunarodnogo nauchnogo foruma. T. 1. [Media in the Modern World. 58th Petersburg Readings: Collection of materials of the International Scientific Forum. Vol. 1]. St. Petersburg, Izdatel'stvo Sankt-Peterburgskogo gosudarstvennogo universiteta Publ., 2019, pp. 153–155.

6. Golub O. Yu. [Crisis communication of power and society in social media: identification of problem zones]. In: Izvestiya Saratovskogo universiteta. Novaya seriya. Seriya: Sotsiologiya. Politologiya [Saratov University News. New Series. Series: Sociology. Politologiya], 2020, no. 20, pp. 257–263.

7. Panova E. V. [The place of risk communication in the environmental agenda]. In: Voprosy teorii i praktiki journalistiki [Questions of theory and practice of journalism], 2022, no. 11, pp. 695–709.

8. Piterova A. Yu. [Tendencies and dynamics of Russian PR-services market’s development]. In: Vestnik Tambovskogo universiteta. Seriya: Obshchestvennye nauki [Vestnik of Tambov University. Series: Social Sciences], 2016, no. 4, pp. 21–24.

9. Auer C. Conceptualizing Political Crisis and the Role of Public Diplomacy in Crisis Communication Research. In: Schwarz A., Seeger M. W., Auer C., eds. The Handbook of International Crisis Communication Research. Hoboken, Wiley-Blackwell, 2016, pp. 119–132.

10. Austin L., Liu B. F., Jin Y. How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model. In: Journal of Applied Communication Research, 2012, no. 40, pp. 188–207.

11. Boin A., ’t Hart P., Stern E., et al. The Politics of Crisis Management: Public Leadership Under Pressure. Cambridge, Cambridge University Press, 2005. 196 p.

12. Bozeman B. What Organization Theorists and Public Policy Researchers Can Learn from One Another: Publicness Theory as a Case-in-Point. In: Organization Studies, 2013, no. 34, pp. 169–188.

13. Coombs W. T. Crisis Management and Communications. In: Institute for Public Relations, 2007, no. 4, pp. 1–14.

14. Coombs W. T. The internet as potential equalizer: New leverage for confronting social irresponsibility. In: Public Relations Review, 1998, no. 24, pp. 289–303.

15. Eisele O., Tolochko P., Boomgaarden H. G. How do executives communicate about crises? A framework for comparative analysis. In: European Journal of Political Research, 2022, no. 61, pp. 952–972.

16. Eriksson M., Olsson E.-K. Facebook and Twitter in Crisis Communication: A Comparative Study of Crisis Communication Professionals and Citizens. In: Journal of Contingencies and Crisis Management, 2016, no. 24, pp. 198–208.

17. Fearn-Banks K. Crisis Communications: A Casebook Approach. New York, Routledge, 2010. 400 p.

18. Fink S. Crisis management: Planning for the inevitable. New York, American Management Association, 1986. 245 p.

19. Hagen L., Keller T., Neely S., et al. Crisis Communications in the Age of Social Media: A Network Analysis of Zika-Related Tweets. In: Social Science Computer Review, 2018, no. 36, pp. 523–541.

20. Hills A. Revisiting Institutional Resilience as a Tool in Crisis Management. In: Journal of Contingencies and Crisis Management, 2000, no. 8, pp. 109–118.

21. Houlberg Salomonsen H, ’t Hart P. Communicating and managing crisis in the world of politics. In: Frandsen F., Johansen W. Crisis Communication. Berlin, Boston, De Gruyter Mouton, 2020, pp. 439–460.

22. Houston J. B., Hawthorne J., Perreault M. F., et al. Social media and disasters: a functional framework for social media use in disaster planning, response, and research. In: Disasters, 2015, no. 39, pp. 1–22.

23. Jennings W., Stoker G., Valgarðsson V., et al. How trust, mistrust and distrust shape the governance of the COVID-19 crisis. In: Journal of European Public Policy, 2021, no. 28, pp. 1174–1196.

24. Lachlan K. A., Spence P. R., Seeger M., et al. Crisis communication in context: History and publication trends. In: Journal of the Association for Communication Administration, 2019, no. 38, pp. 39–56.

25. McLean H., Ewart J. Political Leadership in Disaster and Crisis Communication and Management. Palgrave Macmillan Cham, 2020. 203 p.

26. Mitroff I. I. Crisis Leadership: Planning for the Unthinkable. New York, John Wiley and Sons, 2004. 144 p.

27. Ozanne L. K., Ballantine P. W., Mitchell T. Investigating the Methods and Effectiveness of Crisis Communication. In: Journal of Nonprofit & Public Sector Marketing, 2020, no. 32, pp. 379–405.

28. Pearson C. M., Clair J. A. Reframing Crisis Management. In: The Academy of Management Review, 1998, no. 23, pp. 59–76.

29. Pechta L., Brandenburg D., Seeger M. Understanding the Dynamics of Emergency Communication: Propositions for a Four-Channel Model. In: Journal of Homeland Security and Emergency Management, 2010, no. 7. Available at: https://www.degruyter.com/document/doi/10.2202/1547-7355.1671/html (accessed: 08.09.2024).

30. Schnabel J., Anderson P., De Francesco F. Multilevel governance and political leadership: crisis communication in Germany, Italy, and the United Kingdom during the COVID-19 pandemic. In: Journal of European Public Policy, 2023, no. 2, pp. 2719–2747.

31. Sellnow T. L., Seeger M. W. Theorizing crisis communication. Hoboken, Wiley-Blackwell, 2013. 280 p.

32. Stark A. Bureaucratic Values and Resilience: An Exploration of Crisis Management Adaptation. In: Public Administration, 2014, no. 92, pp. 692–706.

33. Ulmer R. R., Seeger M. W., Sellnow T. L. Effective crisis communication. Moving from crisis to opportunity. New York, Sage Publications, 2017. 240 p.

34. Upadhyay S., Upadhyay N. Mapping crisis communication in the communication research: what we know and what we don’t know. In: Humanities and Social Sciences Communications, 2023, no. 10, pp. 1–19.

35. Valackienė A., Virbickaitė R. Conceptualization of crisis situation in a company. In: Journal of Business Economics and Management, 2011, no. 12, pp. 317–331.

36. Voges T. S., Yan Jin, Buckley C., et al. A new framework for managing “crisis spillover” as a type of sticky crisis: Initial insights from a crisis communication expert panel. In: Public Relations Review, 2024, no. 50. Available at: https://www.sciencedirect.com/science/article/abs/pii/S0363811124000031 (accessed: 09.09.2024).

37. Zahariadis N., Petridou E., Exadaktylos T., et al. Policy styles and political trust in Europe’s national responses to the COVID-19 crisis. In: Policy Studies, 2023, no. 44, pp. 46–67.

38. Zillich A. F., Göbbel R., Stengel K., et al. Proactive crisis communication? News coverage of international conflicts in German print and broadcasting media. In: Media, War & Conflict, 2011, no. 4, pp. 251–267.


Supplementary files

Review

Views: 139


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.