REGIONAL MANAGEMENT CENTER: FEATURES OF THE USE OF DIGITAL TECHNOLOGIES IN THE MOSCOW REGION
https://doi.org/10.18384/2224-0209-2024-1-1385
Abstract
Aim. To study a unique structural unit that accumulates all received appeals from citizens addressed to the highest official of the subject, heads of central executive authorities of the region, management of municipalities of the Moscow region – the Regional Management Center (RMC).
Methodology. Based on empirical data (requests from citizens), an analysis of the features of digital technologies use in the Moscow region was carried out.
Results. The article shows how interdepartmental communication on digital platforms makes it possible to record the needs of the population, introduce new technologies for the convenience of citizens and implement management decisions that satisfy the needs of the majority.
Research implications. The digital experience of the Moscow region can be replicated, and new algorithms for interdepartmental RMC communication are applicable in other regions of the Russian Federation.
About the Author
Kh. Z. Okudzhava
Lomonosov Moscow State University
Russian Federation
Russian Federation
Postgraduate student, Department of Russian Politics
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